Family Involvement

Vancouver Coastal Health has a Family Support and Involvement Team.  This team assists families with resources, education, information, and support, as well with facilitating the inclusion of family in the care of their loved ones.  The team also works on including families in important decisions that are taken by Vancouver Coastal Health, for example the design and planning of the new mental health hospital, the Joseph and Rosalie Segal & Family Health Center.  Team members are:

  • Jennifer Glasgow ( – Manager
  • Otto Lim
    Otto works in “Acute” – people with short term hospital stays.
    604-875-4111 extension 23502
  • Isabella Mori
    Isabella supports “Community” – families of people with mental health or substance use issues who live in the community (i.e. are not in Acute or Tertiary).
  • Becky Hynes
    Becky works in the “Tertiary” area, i.e. people who are in a long-term hospital or hospital like setting.

If your loved one is experiencing a mental health crisis, please contact the Access and Assessment Centre at 604-675-3700 or go to their web site.

Here is some information you might find useful.

New:  Our Family Education Series is running again, from October 9 to November 27 – see here 

  1. An introductory general article on Family Involvement.
  2. The Vancouver Coastal Health Family Involvement Policy, as well as a shorter version of it used in staff education
  3. Our Family Involvement Newsletter can be accessed here.
  4. The Family Connections Support group for families/supporters of people with mental health/substance use difficulties is facilitated by Becky and Isabella
    • Meets every 1st Thursday and 3rd Monday of the month from 6-8pm. The exact dates are here
    • Location: Joseph & Rosalie Segal & Family Health Center, 803 West 12th Avenue, Vancouver.  803 West 12th is in the center of the VGH campus. You can access it from Willow & West 10th, or from Willow & West 12th.  It is right behind the Blusson Spinal Center.  A map is here.
    • For more information, contact Isabella ( or Becky (
    • More support groups, not facilitated by VCH staff, can be found  in the latest newsletter.
  5. Communication Protocol for Individuals Receiving Services at VCH, an article about the details of VCH mental health professionals communicating among themselves, and with patients, families and family physicians
  6. A Journey Through the Vancouver Coastal Health Mental Health “System”
  7. A brochure for families of VCH’s emergency, urgent and inpatient mental health and addiction services 
  8. Find the latest articles related to Family Involvement HERE.
  9. A PDF of the most up-to-date Resource List . This includes support and educational groups, web sites, and places where you can receive one-on-one counselling, often at a reduced rate.
  10. Families often hear us talk about a Xavier Amador’s book “I Am Not Sick, I Don’t Need Help”.  Here is a link to it, as well as a short version of it.
  11. Families often ask about the difference between supporting and enabling. Here’s an article.
  12. Family conferences: Our last mini conference was on housing on May 13, 2017 – click here for more info. Videos from the  2016 conference can be found here.
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