Crisis & Support Information

Emergency Services: 911

Access and Assessment Centre


Phone: 604-675-3700, walk-ins welcome but wait times will vary.

Hours of Service: 7:30 am – 9:30 pm, 365 days a year

The mental health and substance use urgent care and referral centre for Vancouver residents 17 yrs and up. An alternative to the Emergency department and a way to access other VCH mental health and substance use services. Refer to this brochure for more information about the program’s criteria and services.

The AAC is located at:
Joseph & Rosalie Segal & Family Health Centre
803 West 12th Avenue
Level 1 East Entrance
Vancouver, BC   V5Z 1N1

Car 87

Phone: 604-675-3700

Provides intervention to individuals in the community for mental health or emergency situations.  Staff respond to calls from police, health care professionals, clients, family members and the general public.

Car 87 can be reached via the Access & Assessment Centre at (604) 675-3700 or via 9-1-1.

Senior Distress Line

Phone: 604-872-1234

Distress Line

Phone: 604-872-3311

Crisis Line


Phone: 1-800-784-2433 (1-800-SUICIDE)

Distress Phone Services which provide confidential, non-judgmental, free emotional support, 24 hours a day, 7 days a week, for people experiencing feelings of distress or despair.

Crisis Line online chat


Hours of Service: 12 noon to 1 am everyday.

Online version of the phone service.  Chat one on one with a Crisis Line volunteer – for BC and Yukon residents.



A locally based, trusted resource for mental health and substance use resources, developed by physicians and other health experts. Online tools and assessments.