Volunteer Opportunity: North Vancouver

From Canadian Mental Health Association:

Volunteer with us!

CMHA Vision: Mentally healthy people in a healthy society

Title: Resource Centre Assistant
Reports to: Resource Manager

Location: Kelty Dennehy Mental Health Resource Centre at the HOpe Centre, 1337 St Andrews Ave, North Vancouver.
Days and Hours of position: 1 -2 days per week for a min of 6 months

Position Summary: This is a key position, providing a friendly and professional welcome for clients and visitors alike; in essence, the face of CMHA at the KDMH Resource Centre. Secondary role is to provide clerical and administrative support to visitors seeking resources and various programs and events at our evolving Resource Centre.

Duties and Responsibilities:
 Greets and directs and engages with visitors, volunteers and program participants, including those of other on-site partner agencies
 Performs general reception duties including answering the phone, receiving and relaying messages and handling all enquiries (call-in, walk-in or e-mail requests)
 Receives deliveries and donations; arranges courier services
 Prepares materials and mail outs for various programs and events
 Performs general administrative tasks, including word processing, data entry, filing and photocopying, as needed
 Maintains inventory of educational and information materials in reception area; tracks distribution
 Compiles reception-related statistics (e.g. drop-in clients, contacts, requests)
 Ensures safety and general tidiness of the space
 Performs other duties, as required
Personal Attributes:
 Warm, compassionate and non-judgmental demeanor
 Remains calm and flexible in stressful or hectic work environment
 Exceptional listener with cross-cultural communication skills
 Understands importance of anti-oppressive practice and professional boundaries
 Easily engages with persons from diverse backgrounds and lived experiences
 Punctual and reports problems promptly
 Able to work collaboratively as part of a team as well as independently
Qualifications:
 Second language and crisis intervention/de-escalation training are assets
 Basic competency in MS Office applications (Word, Excel, Outlook) and the Internet
 Capacity to operate related office equipment (DVD player, projector, printer/fax)
 Criminal Record clearance to work with children and vulnerable adults
Please submit a letter of interest or a resume to nina.matthews@cmha.bc.ca
or call 604.987.6959

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